Frequent questions

There are several ways to view the products on our website.

SHOP BY BRAND: you can do this through the main bar by clicking on BRANDS and selecting the products of the brands you wish to see.

SHOP BY PRODUCTS: select the category you wish to view. Within each brand and products, you will find filters to help you narrow your search.

o    Choose a product

Once you see a product you like, you can click on the image to see all its details or click ADD TO BASKET to make a quick purchase.

You will be shown a small screen where you will be asked whether you want to checkout or continue shopping.

Within each product, there is a section called Shop The Look to complete your collection and decorate your rooms throughout.

o    Complete yourorder

When you have everything you were looking for, click on the top right corner where you will see a bag icon and select ORDER PROCESS.

Once you are here, all you have to do is fill in your details and select the appropriate payment method.

o    Order summary

DONE! Soon you will be able to decorate your home the way you like!

In this last screen you will find a summary with all the details of your purchase and you will receive a confirmation email to the email address you registered with.

If you don't receive it, check that it is not in your spam folder.

2.    What do I do if I am not sure?

Don't worry, contact our Customer Service by calling 34 902 702 597, by WhatsApp to +34 673 145 981 or by the chat on our website.

We will be happy to help you!

Please note that, due to the privacy policy, it is forbidden to take any bank details.

We can register you with a temporary password that you will need to change in your profile and complete the entire purchase process except for the payment.

At the payment step, we will send you a link to your WhatsApp or email so that you can select the payment method and then follow the steps indicated.

If you do not know how to do this, we can select payment by bank transfer and send you the account number and your order number so that you can make the corresponding payment (see point 10).

VERY IMPORTANT: If you select payment by bank transfer it is of utmost importance that you include your order number and the name under which you registered in order to confirm the payment.

3.    What are the advantages of registering?

You will not have to fill in your delivery details every time you make a purchase.

We will periodically inform you of our exclusive promotions, discounts and club benefits.
On your birthday you will receive an exclusive surprise.

You will accumulate points with your purchases. The more points, the cheaper it is to buy!

4.    How do I register?

It's simple! Click on "Register" on the top right hand side of our website or during the purchase process, once you have chosen the products you are going to buy.

5.    Where do we deliver to?

We ship to all countries of the European Union

6.    Where we do NOT send to

We do not ship to the Canary Islands, Ceuta, Melilla and any of the countries that do NOT belong to the European Union or require customs management.

7.    When will I receive my order?

The delivery time for peninsular Spain and Balearic Islands is 24/48 hours, to Portugal continental 3-4 days and to metropolitan France and the rest of the EU countries, the time ranges between 4-7 business days from the day the order leaves our warehouse.

Once the order has left our warehouse, you will receive an email with a tracking number so that you can check the status of your order.

During periods such as Sales, Mid Season Sale or Black Friday, delivery of orders may be delayed by a few days.

8.    What are the standard shipping costs?

We have shipping rates for all EU member countries. To see more information about our rates, click HERE.

For shipments to other countries that do NOT belong to the European Union, islands outside the indicated peninsulas or have customs, please send us an email to info@domydom.com to see how we can help you.

9.    What do I do if I don't receive my order?

If you do not receive your order within 5 days of its dispatch, please contact our Customer Services by calling 902702597 or by WhatsApp to +34 673145981, or by email to info@domydom.com or via our chat, so that we can resolve the incident as soon as possible.

If the delay is due to stock shortages or a fault attributable to Domydom, we will contact you immediately to let you know and to find a solution.

Domydom is not responsible for delays in delivery due to causes that are within the control of the courier company.

If a package could not be delivered for reasons beyond Domydom's control, the total amount of the purchase will be refunded minus the shipping costs.

10.    If the selected payment method is bank transfer, how long do I have to complete the payment?

In orders where the payment method is by bank transfer, a maximum period of 2 calendar days will be allowed.

If payment is made later and there are no units in stock, we will contact the customer to resolve the situation by refunding the money within a maximum of 3-5 calendar days or sending the order when the products are available.

The order will be cancelled if payment is not made within a maximum of 5 calendar days.

11.    What do I do if the item(s) received are wrong or defective?

You have 7 days from receipt of the package to report any incident with the order received.

You should contact our Customer Service by calling 902702597 or by WhatsApp to +34 673145981, by email to info@domydom.com or via our chat. Please provide us with your order number and attach the relevant photos of the defect/error for assessment and processing.

You will then receive a confirmation email regarding your incident and the steps to be followed.

The refund will be made using the same means of payment with which the payment was made. However, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. Shipping costs will also be refunded in case of defect or error.

12.    If I decide to return the order, how long do I have to do so?

You have 30 working days from receipt of the order.

Remember that the cost of the return will be deducted from the amount to be returned. For more information on returns, clickHERE

The initial shipping costs are NOT refundable.

In the event of a return by your own choice, you alone shall be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

13.     How do I make a return?

To make a return you must go to the section My account – Log in – Return and follow the steps indicated.

•    You will then receive a confirmation email with all the details of your return. Enter our returns portal and follow the steps outlined. They will send you a QR code with your return information and the return label, as well as the GLS collection centers where you can drop off your order.

•    So that we can perform the refund correctly, the product to be returned must be in its original packaging without being opened or showing any signs of having been tampered with.

•    Make sure that the items are well packed so that they do not suffer any damage during transport.

•    We will organize the collection of the package with our carrier.

•    The refund will be made with the same payment method used for the purchase and within 2 to 5 working days after we receive your package in our warehouse and check its condition.

•    For any questions about returns or if you have purchased with a guest account and cannot request a return in your customer account, contact us by email at info@domydom.com